Stepped Care Model

The Stepped Care Model, created by and for Student Well-Being, helps determine how to use resources effectively while meeting the needs of each student.

The Stepped Care Model helps determine how to use the resources available to meet the needs of each student. Students can use this model on their own or when meeting with a counselor or staff member in Student Well-Being. When used within Student Well-Being, this model can help students find resources that are just as effective, if not more effective, than individual counseling (service often preferred by students), as availability for this type of care is limited.


More about the model and how to use:

  • The Stepped Care Model was developed by Student Well-Being staff and is not necessarily descriptive of other health and well-being services offered at Missouri S&T.
  • This Stepped Care Model is only used as a guide and for reference purposes. Student needs are met on an individual basis and actions taken will not necessarily follow this model directly.
  • Below is more information about each step of the model, including any relevant services and resources.
  • For any questions or concerns regarding this model or Student Well-Being services, please contact Student Well-Being using the contact information at the top of the page.


Some examples of how this model may be used:

  • Joe comes into Student Well-Being to talk to someone because he has been feeling isolated and lonely, and has been having a hard time making friends because of his social anxiety. After speaking with Student Well-Being staff and expressing his concerns, the staff member and Joe together use the model and find that the best option moving forward is a peer-led support group, where Joe can connect to other students through guided activities. All peer-led programs are advised by Student Well-Being staff, so Joe knows that if this option doesn't work for him, he can always get reconnected with staff and find a new course of action.
  • Jane is looking on the Student Well-Being website looking for new resources for her trouble sleeping and finding foods and exercises that make her feel good and finds this webpage. She has been practicing self care on her own and going to Miner Support Network meetings, but doesn't feel like it's enough to manage her concerns. She sees that a listed type of care on the Stepped Care Model is a wellness consultation with a Wellness Coordinator to discuss her concerns, and she reaches out to schedule a meeting. 


Learn more about each step below!


Self Care is exactly what it sounds like- taking care of yourself! It's a dedicated time to focus on yourself and your needs to help you unwind, destress, grow as an individual, or prepare for the rest of your day. While it can be difficult to justify taking time out of busy days for ourselves, self-care has a lot of benefits, such as building resilience, self-esteem and confidence, improving mental health and emotional wellness, and more.

Self Care looks different for everyone as well all have different ways of caring for ourselves. Linked here are some self-care and self-education resources we recommend.

A featured self care resource Student Well-Being oversees is our Health and Well-Being Canvas Course, which features:

  • Miner Well-Being Certification Program: a semester-long set of activities to increase participants holistic well-being and knowledge of health and well-being resources available. Participants who complete the program get a certification, glass paperweight, and letter of completion signed by the Director of Student Well-Being
  • Cognitive Behavior Therapy 101: a course that helps students learn to respond to stress and negative emotions by changing your thought patterns and learning DIY skills for managing daily life. Participants can learn how CBT works and access tools to support themselves on their own time.
  • Variety of health and well-being presentations to view, such as Nutrition 101, Wellness Resources, and Safer Drinking.


Below is just a handful of activities that we consider self-care, but remember that whatever your techniques may be, they are valid if they help you take care of yourself.

  • Physical fitness (running, swimming, walking, biking, etc)
  • Mental fitness (reading, writing, sudoku or word games, etc)
  • Mindfulness activities (yoga, coloring, journaling, writing gratitudes, meditation, etc)
  • Dedicated time for hobbies, passions, dreams, and goals
  • Practicing better sleep habits (going to bed earlier, no phone before bed, better sleeping environment, etc)
  • Preparing and/or eating healthier meals
  • Dedicated time for self-pampering (manicure, pedicure, shower or bath, massage, etc)
  • Learning new skills
  • Spending time in the sun and in nature
  • Spending time with friends and loved ones

Getting involved on campus is a great next step after self-care Student Well-Being recommends when focusing on your mental health, especially as we return from quarantine isolation. Connecting with other students allows for less isolation, less lonliness, and more ability to meet individuals with similar interests and values.

Linked here are peer groups specifically within Student Well-Being's office that promote health, well-being, and social connectedness.

You can also find and search all campus organizations that may be of interest to you.

There are many campus departments and services that provide health and well-being assistance for students.

A great first step to find applicable campus support services is the Well-Being Quick Reference Guide, a user-friendly document to quickly show campus services that may be beneficial based on concern. 

Below are departments other than Student Well-Being related to health and wellness, with a short description of their services.

  • Student Health Services: Delivers healthcare to the Missouri S&T students in order to enhance personal and professional achievement. Provides non-emergency medical treatment for most illnesses and injuries and serves as a urgent care.
  • Care Management: Supports students throughout their experience at S&T by identifying immediate needs, connecting with appropriate resources, and working to develop a personalized action plan.
  • Student Disability Services: Assists in creating an inclusive and accessible university community where students with disabilities have an equal opportunity to fully participate in all aspects of the educational environment.
  • Equity and Title IX: Ensures Missouri S&T's compliance with University of Missouri System policies and procedures, and state and federal statutes and regulations, in the areas of Title IX, civil rights, and equal opportunity. 
  • Student Diversity Initiatives: Fosters diversity and inclusion in the Missouri S&T community by providing a welcoming climate for all students. Supports underrepresented, LGBTQIA community and their allies, first generation, and low income students from all walks of life through programming, retention, and mentoring initiatives.
  • Student Success Center: Connects students to the campus resources necessary to help finish the semester strong with success coaching, individualized tutoring, connecting students and faculty, and more.
  • Athletics and Recreation: Allows for students to focus on their physical and social health through state of the art facilities geared towards exercise, sports, and other physical activities. The NCAA Division II Miner Athletics program has 16 intercollegiate sports in the Great Lakes Valley Conference. The intramural program supports 19 individual sports with over 6,000 participants and 19 team sports with 400 teams.
  • Student Involvement: Connects students to the community through service projects, fraternity and sorority life, and student organizations. Helps students get engaged on campus and develop leadership skills.
  • Residential Life: Provides living options for students to live in fraternity and sorority life, traditional residence halls, or specialized communities. Helps students make meaningful connections and develop skills to maintain personal health to help achieve success.

Wellness Consultations: These consultations are held with a Wellness Coordinator and focus on a specific topic affecting your life- alcohol use, cannabis use, other substance use, nicotine use, nutrition, general wellness, and more. These sessions are meant to be informational, and Wellness Coordinators offer coaching, resources, and support. All consultations are free for enrolled students (except in instances of conduct referrals from the conduct office).

Group counseling offers a confidential, safe space to gain awareness of yourself and others. The experience can reduce loneliness, normalize life events, promote change, and teach new relationship skills. Groups help us learn how to connect with our own feelings while in the presence of others. 

Support groups are offered weekly throughout each semester and are lead by trained Student Well-Being staff. Some groups are informational based and are offered for a limited amount of sessions.

Learn more about current groups offered on the Student Well-Being Support Groups page.

Student Well-Being offers brief, solution-based treatment to all enrolled students. Individual counseling can help with stress management, depression, grief, anxiety, motivation, family concerns, clarifying interests, conflict resolution, assertiveness, self-esteem, procrastination, social connections, career planning, major changes/selection, and more. 

Our staff members are legally and ethically required to maintain confidentiality. This means everything you say in your counseling appointment (or when scheduling an appointment) is strictly confidential, except if there is a possibility you will harm yourself or others, or if there is suspected abuse of a child or vulnurable adult. If you would like us to disclose specific information to anyone (e.g. a professor or doctor), we will need your written permission to do so. 


For students with desires or needs outside of Student Well-Being's capabilities, a referral to a community service or resource may be made.

Some examples of when a student would be referred to an off campus resource:

  • If a student is needing psychiatric care for medication management
  • For a diagnosis of any kind (often for test accommodations, an emotional support animal, or for ADHD)
  • For more long-term or intensive therapy
  • General interest in seeing a provider off campus instead of an on campus counselor
  • Other specific needs or desires as they arise


Below are typical off campus resources and services Student Well-Being sometimes refers to:

Compass Health

Website | 1-888-403-1071 | 1450 E. 10th Street, Rolla, MO 65401


Healing Hearts Counseling

(573) 426-2277 | 901 N Pine St #101, Rolla, MO 65401


Hope Connections Counseling

Website | (833) 338-4673 | 103 W 10th St, Rolla, MO 65401


Janet West, LPC (*self-pay only) | (573)-368-1606 | 1205 Hauck Dr, Suite B, Rolla, MO, 65401


Your Community Health Center

Website | (573)-426-4455 | 1081 E 18th St, Rolla, MO 65401



Below are some online counseling and coaching options:


BetterHelp makes professional therapy accessible, affordable, and convenient — so anyone who struggles with life’s challenges can get help, anytime and anywhere. BetterHelp offers access to licensed, trained, experienced, and accredited psychologists (PhD / PsyD), marriage and family therapists (LMFT), clinical social workers (LCSW / LMSW), and board licensed professional counselors (LPC).



Gaelle Chapon Wellness Coaching

Work with Gaelle, a certified Solution-focused Coach, with a mission is to support people in creating the life they really want, aligned with their values and with the balance they need. Wellness and well-being are key elements in her holistic approach. Work with Gaelle in Rolla or virtually.



LiveHealth Online

LiveHealth Online allows you to see a licensed therapist or psychiatrist online from the comfort and privacy of your own space, and can help with a variety of concerns such as anxiety, life transitions, stress, relationship troubles, depression, grief, coping with illness, and panic attacks. Pricing for this service depends on insurance and services desired- learn more on their website.



Talk Space

Talkspace is a convenient and affordable way to improve your mental health. Get matched with a licensed therapist in your state from the comfort of your device, and message via text, audio, and video. Tell us your preferences for therapy, and match with one of our therapists in your state the same day. Send your therapist unlimited text, audio, picture, or video messages from anywhere, at any time — you’ll hear back at least once a day, 5 days per week.



Student Well-Being counselors are available Monday-Friday 8am-5pm to assist with mental health crises. If you or someone you know is having a mental health crisis or is suicidal, call Student Well-Being (573.341.4211) or come to (204 Norwood Hall) to receive immediate assistance from a counselor. If someone you know is actively suicidal but refuses to talk with a counselor, call Univeristy Police Department (573.341.4300) or 911. Other resources are the National Suicide Prevention Lifeline (800.273.8255) or the Crisis Text Line (text "home" to 741741), both available 24/7. 

Learn more about mental health crises and what to do here.

After a mental health crisis, a counselor will work with that student to determine next steps. This can vary depending on each student and their specific needs. Some may be referred to hospitalization- in which the hospital will coordinate with Care Management their discharge and after care plans. Hospitalization is only used for a student's protection when they have immediate intent and take actions to end their life or to harm others and are unable to reduce that risk through crisis counseling with a licensed counselor. Hospitalization is not the goal when working with students expressing mental health concerns, and is usually a final intervention.

If a student is not referred to hospitalization, Student Well-Being typically refers to a higher level of care for follow up psychiatric care and intensive individual counseling, while coordinating sessions within the Student Well-Being office as applicable/available.