How to Make an Appointment

Student Well-Being offers brief, solution-based treatment to Missouri S&T students. Call or visit to make an appointment.

When you make an appointment, we will help you choose a service that best fits your needs or get you to the right place.

(573) 341-4211     204 NORWOOD HALL

Due to the nature of back-and-forth email communication and possible delay in response, appointment times offered via email cannot be guaranteed. The most efficient way to secure an appointment time is to call us during our regular office hours.

What to expect

Your first appointment will begin with a brief online questionnaire, followed by a 20 minute screening with a counselor or psychologist.

They will help assess the nature and urgency of your concern and determine the next appropriate step, such as scheduling a regular counseling session and/or a referral to other campus or community resources. Student Well-Being references the Stepped Care Model when determining next steps for each student- learn more here.

By phone or in person, we will ask for some identifying information:

  • Name
  • Student ID number
  • Phone number
  • Email address

The support staff at the front desk will work with you to schedule a mutually convenient time to meet.

Student Well-Being support staff and counselors.

All appointment information is confidential. 

It is crucial that you notify Student Well-Being if you are unable to keep an appointment. The support staff at the front desk can assist you in rescheduling appointments, either in person or over the phone.

If you miss your appointment and do not notify Student Well-Being, or if less than 24 hours is given, a $10 ‘student affairs fee’ may be applied to Joe’SS. This fee is applied at the discretion of the office.

After your appointment has been scheduled, we will ask you to complete online forms. Completing these forms prior to your session will help your counselor better support you. You will receive an email with instructions on which forms to complete:

  1. Connect to the S&T Wi-Fi or connect and turn on S&T’s VPN or OpenVPN (Virtual Private Network) on your device. Note: campus housing Wi-Fi is not considered S&T Wi-Fi for the purposes of accessing our forms.
    • Click here for instructions on how to install and connect to the VPN. If you are unable to access the VPN, please reply to the email for alternative options to complete the form(s).
  2. Open a web browser and type in the URL bar or click this link.
  3. Complete the forms listed in the email sent to you.

You may follow along with this video for step-by-step instructions on accessing our forms. If you continue to have technical difficulties accessing or completing the form(s), please let us know by responding to the email sent to you.

There is a limit of six individual counseling sessions per semester. This limit does NOT apply to support groups or other contact with counselors or support staff.

How We Can Help

Some common concerns we can assist with:
  • Stress management
  • Depression
  • Grief
  • Anxiety
  • Motivation
  • Family concerns
  • Clarifying interests
  • Conflict resolution
  • Assertiveness
  • Self-esteem
  • Procrastination
  • Social connections
  • Career planning
  • Selecting a major
  • Changing a major

Some examples of services not available in our scope of care, when a student would be referred to an off campus resource:

  • If a student is needing psychiatric care for medication management
  • For a diagnosis of any kind (often for test accommodations, an emotional support animal, or for ADHD)
  • Couples or family therapy
  • Mandated or court ordered assessments and/or treatment
  • For more long-term or intensive therapy
  • Significant substance abuse or abuse requiring specialized care
  • General interest in seeing a provider off campus instead of an on campus counselor
  • Other specific needs or desires as they arise


Our counseling staff members and their direct support staff (i.e. front desk) are legally and ethically required to maintain confidentiality. They are NOT Mandated Reporters. This means they are NOT required to promptly report any details they possess in relation to a Title IX or Equity policy violation. Learn more about mandated reporters on the Title IX website. If you would like us to disclose specific information to anyone (e.g. a professor or doctor), we will need your written permission to do so. 

Exceptions to confidentiality

  • If there is a possibility that you might harm yourself or someone else
  • If abuse of a child or vulnerable adult is suspected
  • Contact with non-counseling Student Well-Being staff members is not confidential. Non-counseling staff members (such as Wellness Coordinators) ARE Mandated Reporters.
  • Outside of our office: contact with the care manager is NOT confidential (more info)

Want to talk to a counselor, but don't want to schedule an appointment just yet?

Let's Talk is a program that provides easy access to informal, confidential conversations with trained Student Well-Being staff during walk-in hours at sites around campus. No appointment or fee necessary. Session locations and times for the Spring 2022 semester are listed below.

Let's Talk Locations (all 12pm-1pm):

     Mondays: Student Success Center (198 Toomey)

     Tuesdays: Havener Center (For 2/15/2022 ONLY: due to events in Havener, this will be held via Zoom)

     Wednesdays: Student Health Services

     Thursdays: Student Well-Being (204 Norwood Hall)

     Fridays: Student Well-Being (204 Norwood Hall) OR Virtual via Zoom  

Faculty and Staff

The UM System's Employee Assistance Program (EAP) is a confidential, professional service provided to all employees, their families, retirees, and organizational work units. The EAP provides a variety of services to help employees influenced by a range of personal concerns or stressors. The EAP also assists work units and the larger organization to improve quality and productivity.