Mental Health Crisis Response Guide

Help is available if you or a peer are experiencing a mental health crisis or have an urgent need to be seen by an available counselor. You are not alone!

For emergencies, always call 911.

To report an instance of sex based discrimination, sexual harassment, sexual misconduct, or discrimination on the basis of a protected class, contact Equity and Title IX.

To learn more about non-mental health related emergency preparedness, visit go.mst.edu/eop to view the Emergency Guide Book created by University Police.

The Mental Health Crisis Response Guide is designed to help you look for concerns, signs of distress, and to respond appropriately and promptly.

After responding to a concern, fill out a UCARE referral, which allows for further review into the concern and follow-up with the student to make sure they get access to needed care.

Learn more about UCARE and the process here.

View and/or download a printable version of the Mental Health Crisis Response Guide here.

  • Signs of mental health distress and crisis
  • Who to contact: Monday - Friday, 8:00am to 4:30pm
  • Who to contact: evenings, weekends, holidays
  • Urgent/Crisis Decision Tree: How to respond based on severity
  • Starting the conversation with a student of concern
  • What to do during and after a mental health crisis

Signs of mental health distress and crisis

Someone could be having a mental health crisis if they:

  • Tell you they plan to end their life
  • Talk about suicide threats
  • Cannot guarantee their own safety
  • Are at risk of suicide and under the influence of alcohol or drugs
  • Are at risk of suicide and emotionally distraught, very depressed, angry, or anxious
  • Are at risk of suicide and has access to means for suicide (pills, gun, etc.)
  • Begin putting affairs in order, like giving away possessions
  • Talk about the future without them in it, e.g. “I won’t be here by then.”
  • Have dramatic mood changes, including suddenly seeming to get better for no reason

Signs of mental health distress by category:

Academic:

  • Repeated absences
  • Decline in quality of work or classroom performance
  • Work that indicates disturbing content including
  • Frequent or unusual class disruptions

Physical:

  • Marked changes in appearance (deterioration in grooming, hygiene or weight loss/gain)
  • Excessive fatigue
  • Intoxication, hung over, or smelling of alcohol/cannabis/other substances
  • Appearing sick or ill
  • Repeated reports of headache or other physical concerns

Personal/Interpersonal:

  • Tearfulness
  • Expressions of hopelessness, worthlessness or shame
  • Exaggerated personality traits (more withdrawn, animated, or irritated than usual)
  • Direct comments about distress or difficulties
  • Concerns from classmates or peers

Indicators of High Risk/Crisis:

  • Implied or direct threats of harm to self or others
  • Self-injurious or destructive behavior
  • Seeming to lack self-preservation
  • Concerning phrases (“I won’t be around for that”)

Who to contact: Monday - Friday, 8:00am to 4:30pm

Who to contact: evenings, weekends, holidays

All available 24/7:

  • Call the Missouri S&T Police at (573) 341-4300 or call 911
    • Immediate danger to life of self or others. Missouri S&T Police will consult with a licensed counselor or connect individuals to resources below.
  • Call or Text the National Suicide Prevention Lifeline at 988
  • Contact the Compass Health Crisis Access Point at 833-356-2427
    • Or visit 1450 East 10th Street, Rolla, MO 65402
  • Call the Compass Health Hotline at 888.237.4567
  • Call the Phelps Health Hospital Emergency Department at 573.458.7800
    • Or visit 1000 W. 10th St., Rolla, MO
  • Call RAINN - Rape, Abuse, and Incest National Network at 1-800-656-4673
  • National Domestic Violence Hotline at 1-800-799-SAFE (7233) or chat on thehotline.org

Urgent/Crisis Decision Tree: How to respond based on severity

Starting the conversation with a student of concern

  • Talk to the student in a private and safe location.
    • “Hi (student). I’ve noticed that you seem a bit more withdrawn in class and I wanted to check in to see if everything is okay.”
    • “I hope this doesn’t seem like overstepping, but I’ve noticed (specific signs) and am worried that you are struggling a bit more than usual. How are you?”
  • After starting the conversation, use the V-A-R method: Validate their concerns, Appreciate them opening up, and Refer to appropriate resources.
    • Validate: “I see where you are coming from, that sounds really difficult.”
    • Appreciate: “Thank you for telling me. I know it can be hard to open up.”
    • Refer: “There are resources on campus that can help you- let’s (walk to/call/look up) (resource) together.”
  • Other phrases to consider/adapt based on the situation:
    • “Thank you for telling me. I know that it’s difficult and took courage”
    • “There are resources on campus that can help you- let’s (walk to/call) (resource) together.”
    • “I care about you. Your life matters, even if it doesn’t feel that way right now.”
    • “I am worried about you, so I am going to call (resource) and stay with you the whole time, okay?”
    • “Do you have lethal means on you right now?” (if yes, call 911)
  • Listen to their concerns without judgement or downplaying their concerns.
  • Suicidal threats should ALWAYS be taken seriously.

If time allows or just to be prepared, take Ask.Listen.Refer, a quick online suicide prevention training: asklistenrefer.org/missouri-university-of-science-and-technology 

What to do during and after a mental health crisis

During:

  • Remain calm, but act quickly
  • DO NOT leave the person alone if you think their life is in danger
  • Trust your instincts that the person may be in trouble
  • Listen without judgment
  • Get immediate and appropriate help if you don't know what to do
  • DO NOT PROMISE SECRECY - there is no confidentiality in life-threatening situations

After:

  • If safe and possible, follow through with the person to ensure they are doing okay
  • Fill out a UCARE referral so trained university staff can check in with the student on a regular basis and support them as needed
  • Take care of yourself and your own mental health

How to Find Us

Student Well-Being

204 Norwood Hall, 320 W. 12th St., Rolla, MO, 65409
Phone: (573) 341-4211
Email: wellbeing@mst.edu

Operating Hours

Monday:8:00 am - 4:30 pm
Tuesday:8:00 am - 4:30 pm
Wednesday:8:00 am - 4:30 pm
Thursday:8:00 am - 4:30 pm
Friday:8:00 am - 4:30 pm
Saturday:Closed
Sunday:Closed